Customer Service Representative

Description

The Customer Service Representative will play a key role in supporting customers and faculty, ensuring a smooth experience with live online courses. This role primarily involves email, Zoom, and chat support, with phone support as needed. It is ideal for someone looking to strengthen their customer service expertise while contributing to a collaborative, growth-oriented team. This position offers opportunities for professional growth in a supportive and team-oriented environment.

Requirements

• Familiarity with sales or marketing principles is a plus.
• Experience with Salesforce or other CRM platforms is beneficial, though not required.
• Applicants with or without a college degree are welcome to apply.
• Skills
• Fluent in English, with excellent written and verbal communication skills.
• Highly organized, detail-oriented, and able to manage multiple tasks simultaneously.
• Tech-savvy, comfortable managing inboxes, navigating Zoom, and working primarily from a computer.
• Team-oriented with strong collaboration skills in a small, supportive environment.