Monitoring and custumer communication

Description

Lightup Network Solutions GmbH & Co. KG is a telecommunications and internet services provider based in Frankfurt, Germany. Founded in 1998, we have been operating for more than 25 years and today run various communication services with a fully remote, international team. We place great emphasis on security, service quality, and customer care – and we are looking for support in the area of monitoring & proactive customer communication. Please do NOT apply unless you speak BOTH German and French fluently. Responsibilities Monitor and analyze communication processes using internal tools (partly AI-assisted) Review and validate unusual activities according to internal criteria Proactively contact customers when additional information or support is required Communicate clearly and empathetically to assist customers in special situations Document and report activities for internal tracking and quality assurance

Requirements

• Fluent language skills in German, English, and French (spoken and written)
• Excellent communication skills – especially via phone and email
• High attention to detail, reliability, and sense of responsibility
• Experience in customer communication, call center, or support is a plus
• Basic understanding of telecommunications / IT is helpful, but not mandatory
• Independent, structured, and reliable way of working in a home office environment